We are committed to customer satisfaction and want you to be happy with your purchase. This policy outlines the conditions under which you can return an order for a refund or replacement.
Returns and Replacements for misrepresentation:
- If your ordered item does not match the image and description on the product page, you can return it within 48 hours of receiving it for a full refund or replacement.
- To return misrepresented product, please contact us immediately upon discovery with your order number, a description of the issue, and any relevant photos or videos.
48-Hour Money-Back Guarantee:
- Returned items must be in original condition, with all packaging, manuals, and accessories included.
- To initiate a return under the money-back guarantee, please contact us with your order number and reason for return.
6-Month Electronic Device Warranty:
- All electronic devices come with a 6-month warranty against manufacturing defects.
- If your device malfunctions due to a manufacturing defect within the warranty period, we will arrange a replacement or repair at our discretion.
- To initiate a warranty claim, please contact us with your order number, a description of the malfunction, and any relevant photos or videos.
General Conditions:
- This policy applies only to products purchased directly from our website www.Kapro.lk
- We reserve the right to deny refunds or replacements for products that do not meet the return conditions outlined in this policy.
